Customer service continues to be an area of strong focus for retailers. In fact, most (86%) said they viewed customer service as very important to their organizations, followed by 64% who said ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

The B2B technology market has been in a state of deep freeze for well over two years, since the Fed began increasing interest rates, raising borrowing costs, and making funding more difficult. Mergers ...